Privacy Policy

This Privacy Policy describes how TechSolutions (“we”, “us”, “our”) collects, uses, and protects personal data of users (“you”) of the website techsolutions-europe.com in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

1. Data Controller

The controller of your personal data is:

„TECH SOLUTIONS” Sp. z o.o.

Wersalska Street 47/75
91-212 Lodz, Poland
(offices no.181) entry 6

E-mail: privacy@techsolutions-europe.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identification data: name, surname, company name

• Contact data: e-mail address, telephone number, postal address

• Technical data: IP address, browser type and version, operating system, pages visited, time and date of visits, referral sources

• Communication data: content of messages sent via contact forms or e-mail

• Cookie data: as described in our Cookie Policy below

3. Legal Basis for Processing

We process your personal data on the following legal bases (Article 6 GDPR):

• Art. 6(1)(a) – your consent (e.g. for marketing communications, analytics cookies)

• Art. 6(1)(b) – performance of a contract or steps prior to entering into a contract

• Art. 6(1)(c) – compliance with a legal obligation

• Art. 6(1)(f) – our legitimate interests (e.g. website security, fraud prevention, improving our services)

4. Purposes of Processing

We use your personal data to:

• Respond to your enquiries and provide customer support

• Deliver requested services and manage contracts

• Send commercial communications where you have given consent

• Ensure the security and proper functioning of the website

• Comply with legal and regulatory obligations

• Conduct statistical analysis and improve our services

5. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Policy, or as required by law:

• Contact enquiry data: up to 3 years from the date of last contact

• Contract-related data: for the duration of the contract plus 6 years (for legal claims)

• Cookie data: as specified in cookie settings (session or persistent)

• Consent records: for the period of consent validity plus 3 years

6. Data Sharing and Recipients

We may share your data with:

• Service providers acting as our data processors (e.g. hosting providers, IT service providers, analytics tools, e-mail platforms) — under data processing agreements

• Professional advisors (lawyers, accountants, auditors) — under confidentiality obligations

• Public authorities — when required by law

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Adequacy decisions by the European Commission

• Other appropriate safeguards as required by Chapter V of GDPR

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15) – to obtain confirmation and a copy of your data

• Right to rectification (Art. 16) – to correct inaccurate or incomplete data

• Right to erasure (Art. 17) – the 'right to be forgotten'

• Right to restriction of processing (Art. 18)

• Right to data portability (Art. 20)

• Right to object (Art. 21) – in particular to processing based on legitimate interests or for direct marketing

• Right to withdraw consent (Art. 7(3)) – at any time, without affecting the lawfulness of processing before withdrawal

• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at: privacy@techsolutions-europe.com. We will respond within 30 days.

9. Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority. In Poland, this is:

Urząd Ochrony Danych Osobowych (UODO)

ul. Stawki 2, 00-193 Warszawa

Website: https://uodo.gov.pl

10. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

We use the following categories of cookies:

• Strictly necessary cookies – essential for the website to function; no consent required

• Analytics/performance cookies – help us understand how visitors interact with the website (e.g. Google Analytics)

• Functional cookies – remember your preferences and settings

• Marketing cookies – used to deliver relevant advertisements; require your consent

You can manage cookie preferences through your browser settings or via our cookie consent banner. Withdrawing consent does not affect processing that occurred before withdrawal.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption (TLS/SSL), access controls, regular security assessments, and staff training.

12. Automated Decision-Making

We do not make decisions based solely on automated processing (including profiling) that would produce legal or similarly significant effects concerning you, within the meaning of Art. 22 GDPR.

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at https://techsolutions-europe.com/privacy-policy. We will notify you of significant changes by displaying a prominent notice on our website or by e-mail.

15. Contact

For any questions or requests related to this Privacy Policy, please contact: